Sendok88 takes your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, and what rights you hold over your own information.
A quick overview of our core privacy principles — full details are in the policy sections below.
We collect only the personal data necessary to operate your account, process your payments, and meet our regulatory obligations. We do not collect data for its own sake.
Your personal information is never sold, rented, or traded to any third-party marketing organisation. Data is shared only where strictly necessary for operational purposes or required by law.
All data transmitted between your device and Sendok88 is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including KYC documents and payment details, is stored in encrypted form.
You have the right to access, correct, and request deletion of your personal data at any time. Our support team will handle all data-related requests within 30 days of submission.
We do not keep your data indefinitely. Retention periods are tied to legal and regulatory requirements, typically between 5 and 7 years for financial records, after which data is securely deleted.
In the unlikely event of a data breach that poses a risk to your rights, Sendok88 will notify affected users promptly and take immediate remedial action. Transparency is a non-negotiable part of how we operate.
This Privacy Policy ("Policy") is issued by Sendok88 ("we", "us", "our", or "the Platform") and applies to all personal data we collect, process, store, and share in connection with your use of the Sendok88 website at https://sendok88.cam and all associated services.
Sendok88 is an English-language online casino and sports betting platform built for and directed at Malaysian players. Our platform is entirely denominated in Malaysian Ringgit (MYR) and is designed around the payment ecosystem, language preferences, and entertainment habits of Malaysian users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
If you do not agree with the terms of this Policy, you should discontinue use of the Platform immediately and may request account closure by contacting our support team.
For the purposes of this Privacy Policy, the following definitions apply:
We collect personal data across several categories, depending on how you interact with the Platform. The table below sets out the main categories of data we process:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration, KYC verification, age eligibility (21+) |
| Contact Data | Email address, Malaysian mobile number, residential address | Account management, transaction notifications, support communications |
| Identity Documents | MyKad (NRIC), Driver's Licence, Passport scan, selfie with ID | KYC identity and age verification, withdrawal processing |
| Financial Data | Payment method type, e-wallet identifiers, bank account details (partial), transaction amounts in MYR | Deposit and withdrawal processing, financial compliance, fraud prevention |
| Usage Data | Login timestamps, pages visited, games played, session duration, bet history | Platform optimisation, responsible gambling monitoring, account security |
| Technical Data | IP address, device type, browser type, operating system, screen resolution | Security monitoring, fraud detection, technical support |
| Communications Data | Live chat transcripts, email correspondence, support ticket history | Dispute resolution, service improvement, quality assurance |
| Preference Data | Language settings, notification preferences, marketing opt-in status | Platform personalisation, communication management |
We do not collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) unless specifically required by applicable law or explicit user consent.
Sendok88 collects personal data through the following means:
You provide data directly when you:
Certain technical and usage data is collected automatically when you access the Platform, including via cookies and similar tracking technologies. This data helps us maintain platform security, diagnose technical issues, and optimise the user experience.
We may receive data from third parties who support our operations, including:
In limited circumstances, we may cross-reference information against publicly available databases or government registers to verify identity, confirm addresses, or investigate suspected fraud.
Sendok88 processes your personal data under one or more of the following legal bases:
Sendok88 uses collected personal data for the following purposes:
To create and maintain your account, verify your identity and age (21+ requirement), process your login credentials securely, and manage your account settings and preferences.
To process deposits from and withdrawals to your nominated payment methods — including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, and GrabPay — and to maintain an accurate transaction history in MYR.
To verify your identity and address, confirm age eligibility, conduct anti-money laundering checks, and fulfil our obligations under applicable financial crime prevention requirements.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
To monitor your betting and gaming activity for signs of problem gambling behaviour, apply deposit or session limits you have set, and enforce any self-exclusion periods you have requested.
To respond to your support queries, resolve disputes, and maintain records of prior communications for continuity and quality assurance purposes.
Where you have given explicit consent, to send you promotional emails or messages about bonuses, new games, and special offers relevant to Malaysian players. You may opt out of marketing at any time via the unsubscribe link in any communication or through your account preferences.
To analyse aggregated, anonymised usage data to improve the Platform's performance, identify technical issues, and develop features that better serve Malaysian players.
Sendok88 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share data only in the following circumstances:
We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include payment processing partners (Touch 'n Go, DuitNow, FPX partner banks), identity verification providers, cloud hosting and infrastructure providers, and fraud detection services. All service providers are required to process data only as instructed by Sendok88 and maintain appropriate security standards.
We will disclose personal data where required to do so by applicable law, court order, or regulatory authority instruction. This may include disclosure to financial intelligence units, law enforcement agencies, or other governmental bodies.
In the event that Sendok88 undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the applicable privacy arrangements at that time.
We may disclose data where we believe disclosure is reasonably necessary to protect the legal rights, property, or safety of Sendok88, its users, or third parties — including fraud prevention and credit risk mitigation.
Sendok88 uses cookies and similar technologies to support platform functionality, maintain session continuity, and gather anonymised usage analytics. The following categories of cookies are used:
These cookies are essential for the Platform to function. They support login session management, security token validation, and CSRF protection. You cannot opt out of strictly necessary cookies without affecting core platform functionality.
These cookies remember your preferences — such as language settings, preferred payment method display, and notification preferences — so that your experience remains consistent across sessions.
With your consent, we use analytics cookies to collect aggregated, anonymised information about how users interact with the Platform. This data helps us understand which features are used most, where performance improvements are needed, and how to make the Platform more relevant to Malaysian players.
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impact Platform functionality, including login persistence and some game loading features. Deleting cookies will not delete account data stored on our servers.
Sendok88 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While Sendok88 takes all reasonable and practical steps to secure your data, no online platform can guarantee absolute security. You should also take steps to protect your own account — including using a strong password and enabling 2FA — and report any suspected unauthorised access immediately to [email protected].
Sendok88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention framework is as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using processes that prevent any possibility of re-identification.
Sendok88 is a Malaysian-market-focused platform. Some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and fraud detection vendors — may process data in jurisdictions outside Malaysia.
Where data is transferred internationally, Sendok88 takes appropriate steps to ensure that equivalent levels of data protection are maintained, including:
By using the Sendok88 Platform, you acknowledge that your personal data may be processed in countries other than Malaysia. Sendok88 will ensure that any such processing is conducted under appropriate safeguards consistent with this Policy.
As a data subject, you hold the following rights in respect of your personal data held by Sendok88. To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 calendar days.
You may request a copy of the personal data we hold about you, along with information on how it is used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
In certain circumstances, you may request that we limit how we use your data — for example, while the accuracy of data you have disputed is being verified.
Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. Objecting to essential processing may affect your ability to use the Platform.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
You have the right not to be subject to decisions made solely by automated processing where those decisions have a significant legal or similar effect on you.
The Sendok88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. All users are required to confirm their age during registration and to submit KYC documentation verifying their date of birth prior to making any withdrawal.
If Sendok88 discovers or is notified that personal data has been collected from an individual under the age of 21, we will:
Parents or guardians who believe a minor may have registered on the Platform are encouraged to contact us immediately at [email protected].
Sendok88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will:
Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use and may request account closure in accordance with the Terms & Conditions.
We encourage you to review this Policy periodically to stay informed about how Sendok88 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data Sendok88 holds about you, please contact our support team through the following channels. All privacy-related communications are treated with confidentiality and responded to within 30 calendar days.
Include "Privacy Request" in the subject line for prioritised routing. We respond within 30 calendar days.
All formal data subject rights requests and complaints relating to data processing must be submitted in writing to the email address above. Live chat communications are not considered formal submissions for the purpose of exercising data subject rights.
We're built on trust. Explore the Platform knowing your personal data and MYR funds are protected to the highest standard available for Malaysian online casino players.
For players aged 21 and above only. Sendok88 operates as an online entertainment platform. 🇲🇾 MYR Supported.