Gambling at Sendok88 should always be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We provide every Malaysian player with practical tools, honest information, and direct access to support when it matters most.
Every Sendok88 member — whether based in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia — has instant access to these controls at no cost.
Set a daily, weekly, or monthly cap on how much you can deposit into your Sendok88 account. Reductions take effect immediately. Increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Available NowDecide in advance how long you want to spend on the Platform per session. Once your chosen time is up, you will receive a reminder and your session will be paused. You stay in control of how long you play.
Available NowTake a short break of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but all betting and deposit functions are suspended. Ideal if you feel you need a pause rather than full exclusion.
Available NowIf you feel gambling is no longer recreational, you can permanently or indefinitely exclude yourself from the Platform. Sendok88 processes all self-exclusion requests within 24 hours. The exclusion period cannot be shortened once set.
Available NowReceive on-screen notifications at regular intervals during your session showing how long you have been playing, how much you have wagered, and your net win or loss. These prompts are designed to keep your activity in perspective.
Available NowSet a maximum loss threshold for any daily, weekly, or monthly period. Once you reach your limit, no further wagers will be accepted until the period resets. This tool is especially effective for preventing large, unplanned losses.
Available NowSendok88 enforces a minimum age of 21 years for all registered members, without exception. This is not just a policy box to tick — it is a firm operational commitment backed by mandatory identity verification.
Every member must complete KYC verification before processing their first withdrawal. The KYC process includes submission of a valid Malaysian identity document (MyKad, Passport, or Driver's Licence) and confirmation of date of birth. Any account found to be held by a person under 21 will be immediately suspended, winnings forfeited, and all deposited funds returned.
All first withdrawals require KYC document upload. No exceptions for any payment method — Touch 'n Go, DuitNow, FPX, or otherwise.
If we discover an account is held by someone under 21, we close it immediately, void all winnings, and refund deposited funds subject to identity verification.
Sendok88 reserves the right to request additional age verification at any time if there are reasonable grounds to suspect a member may be underage.
Parents and guardians should use device-level parental controls to prevent minors from accessing online gambling platforms. Contact us if you suspect a minor has registered.
Honest self-assessment is the first step. Ask yourself whether any of the following situations apply to you. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion or cooling-off tools, and to consider reaching out for professional support.
Do you find yourself spending more money on gambling than you originally planned to?
Do you gamble to try to recover losses from a previous session ("chasing losses")?
Has gambling caused arguments with family members, friends, or your partner in the past 12 months?
Have you borrowed money — from friends, family, or any financial institution — specifically to fund your gambling?
Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?
Have you missed work, studies, or important personal commitments because of time spent gambling?
Do you think about gambling frequently — planning your next session, reviewing odds — even when you are not on the platform?
Have you kept your gambling activity secret from people close to you because you felt they would disapprove?
Financial controls are one of the most effective responsible gambling tools available. Sendok88 allows every member to customise their own spending thresholds across multiple timeframes, independent of one another.
All limit adjustments are made through your Account Settings panel. Downward adjustments (tightening limits) take effect immediately. Upward adjustments (increasing limits) are subject to a mandatory 24-hour cooling-off period to ensure the decision is deliberate and not impulsive.
All limit tools are available to every Sendok88 member free of charge, at any time, regardless of account tier or deposit history.
Caps the total amount you can deposit within a 24-hour rolling period. Useful for players who want to control daily spending on live casino, slots, or Liga Super Malaysia and EPL betting.
Restricts total deposits across a rolling 7-day window. A practical middle-ground for players who prefer weekly budgeting cycles over daily tracking.
Sets a ceiling on deposits for the entire calendar month. Well-suited for players managing a monthly entertainment budget denominated in MYR.
Once your net losses for the chosen period reach your set threshold, all further betting is suspended for that period. Protects against large, unexpected session losses.
Restricts the total amount wagered — across all games and markets — within a defined period. Separate from deposit limits; useful if you primarily play from an existing wallet balance.
If you feel that gambling is negatively impacting your life, self-exclusion is a firm and effective step. Sendok88 will process all self-exclusion requests within 24 hours of submission. During the exclusion period, your account will be closed to all betting and deposit activity — no exceptions, no override.
Reach our support team via live chat (available 24/7) or email at [email protected]. State clearly that you wish to request self-exclusion and specify your preferred duration — 6 months, 1 year, 5 years, or permanently.
To protect against misuse, we will confirm your identity using details linked to your registered account — your email address and one KYC-linked piece of information.
Once confirmed, your account will be fully suspended within 24 hours. All deposit and wagering functions will be deactivated. You will receive an email confirmation once the exclusion is active.
Self-exclusion periods cannot be shortened or reversed once set. If you chose a 6-month exclusion, it will run for the full 6 months. This is a deliberate design to ensure the tool has genuine protective effect.
Any Real Money Balance in your account at the time of exclusion will be returned to your registered payment method (Touch 'n Go, DuitNow, Maybank, CIMB, or other registered method) following KYC completion.
For members who feel they need a permanent solution, Sendok88 offers an indefinite self-exclusion option with no review period. Your account will be permanently closed and no new account may be registered using the same identity.
Permanent self-exclusion cannot be reversed under any circumstances. We take this commitment seriously because we know it is the right decision for some players.
24/7 — fastest way to request self-exclusion. Average response under 5 minutes.
[email protected] — include "Self-Exclusion Request" in the subject line. We respond within 2 hours.
Self-exclusion at Sendok88 does not automatically exclude you from other gambling platforms. If you need broader assistance, please refer to the support resources listed below on this page.
Sendok88 cannot provide professional counselling, but we strongly encourage members who are struggling to reach out to the following organisations. All contacts below are text-only references — please seek them out independently.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides counselling and referrals for personal and family problems including gambling-related distress.
Hotline: 15999Befrienders Kuala Lumpur provides confidential emotional support to people in distress. Available to anyone experiencing emotional difficulties, including stress and anxiety related to problem gambling.
Kuala Lumpur, MalaysiaGamCare is an international organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources include a self-assessment tool, chat support, and forum communities.
gamcare.org.ukA fellowship of men and women who share experience, strength, and hope with each other to recover from gambling problems. GA has active chapters in Malaysia and meets regularly in Kuala Lumpur and other major cities.
gamblersanonymous.orgThe organisations listed above are referenced for informational purposes only. Sendok88 does not have a commercial relationship with any of them. Contact details and availability may change — please verify independently. Sendok88 support staff can help you identify suitable local resources in Kuala Lumpur, Penang, Johor Bahru, Shah Alam, or Petaling Jaya if needed.
We want every Malaysian player's experience to be genuinely enjoyable. Our platform is built for entertainment — explore it with the confidence that your tools, your limits, and your support team are always available.
For players aged 21 and above only. Gambling involves financial risk. Play responsibly. Sendok88 operates as an online entertainment platform. 🇲🇾 MYR supported.